Refund and Cancellation Policy

Can I get a refund?

We do not offer refunds for partial use, downgrades, unused features, or for failures or inaccessibility due to circumstances beyond our control. Out of fairness, we won't make any exceptions to this rule.

Can I cancel the order anytime?

Once the service is provided, it cannot be cancelled.

Privacy Policy

PURPOSE OF THIS PRIVACY STATEMENT AND CHANGES TO IT

This privacy statement sets out:

• How SmartChat API collects, stores, shares, and uses personal information (Personal Data) collected from you when you use our mobile application or any software, services, or APIs.
• Details of the types of Personal Data collected, stored, shared, and your rights over it.

This statement does not apply to third-party websites linked to our app. Users under 18 must have parental consent.

We may update this policy. Please revisit regularly. By continuing to use our services, you agree to this policy.

THE PERSONAL DATA THAT WE COLLECT FROM YOU

When using our services, we may collect:

• Your name, title, gender, and date of birth.
• Contact details like phone, email, device information, location, and network carrier.
• Browsing activities and submissions/posts on our app.
• Registered user names and any information you input.
• Data from third parties with your consent.

We do not knowingly collect data from children under 18 without parental consent.

WHAT WE DO WITH YOUR PERSONAL DATA

We may use your Personal Data for:

• Customizing the app and providing tailored content.
• Managing your account and sending updates.
• Internal records, statistics, or reports.
• Sending promotional offers with your consent.
• Market research, analysis, testing, and risk management.
• Legal compliance, crime prevention, and fraud detection.

We may disclose data for legal reasons or business transfers. Data may be shared with third parties or stored in countries outside the European Economic Area under this policy.

INFORMATION SECURITY

We implement physical, electronic, and managerial measures to secure your data. However, no internet transmission is guaranteed secure. Protect your account by:

• Logging out on public computers.
• Keeping your account details private.
• Changing your password frequently.
• Avoiding password reuse across platforms.

LINKS TO OTHER WEBSITES AND THEIR PRIVACY STATEMENTS

We are not responsible for the privacy policies of third-party websites linked from our app. You should review their policies separately.

YOUR CONTROL OVER YOUR PERSONAL DATA AND ACCESS TO IT

You can request details or corrections of your Personal Data under the Data Protection Act 1998. You may also control your data usage by:

• Managing cookie settings when prompted.
• Changing your cookie preferences anytime.
• Opting out of promotional communications by contacting us.

Note: For any queries or concerns regarding your Personal Data, please contact SmartChat API support.